Thursday, January 29, 2009

Corporate Weasels - An Example

How to tell you are dealing with weasels instead of an honest company. Read the following statement from Linden Labs:

On 27 January our overnight L$ transaction settlement process was
instructed to initiate twice. We quickly caught it and halted the
activity, but for a limited number of Residents, we paid weekly
stipends twice. In order to remedy this overpayment, we will regard
your stipend of 3 February to be paid early. Stipend payments will
resume as normal for you on 10 February. If you find things don't look
right upon review of your account records, please contact us via
support, and we'll take a look.

On behalf of all of us at Linden Lab, we apologise for this error.

The Linden Lab Billing Team

Here is the translation into real speak:

Hey everyone, we goofed up, and by mistake a limited number of people were paid their stipend twice. Rather than taking responsibility and either tracking down those over payments or just taking the incredibly small loss and forgetting about it, we have decided instead to inconvenience all of our paying residents...few as they are compared to the general population...and have them all log in and check their accounts, then, if they were not double paid, they can just figure out how to wend their way through our increasingly Byzantine support system and hope that the problem is remedied sometime in the next month or two. We assume that most of them won't bother for the piddling amount we pay in stipends, and our "mistake" will turn into a net profit, which those of us who caused it will use as a plus on our next performance review when we ask for a raise. It's a good thing our customers are too dumb to figure this out, or our number of paying customers would be dwindling even faster than it already is.

On behalf of all of us at Linden Lab, we assume we will once again get away with screwing the few people who care enough to pay for access to our system.

The Linden Lab Billing Team (Ka-ching!)

Please note the above is satire and as such falls under fair use rules.

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